FAQ Page

About the Pieces

1. Are your stones natural?
   Yes — all stones used are natural and carefully selected for their tone, clarity, and character. Each piece is unique, with subtle variations that make it personal.

2. Will the piece look exactly like the photos?
   We photograph each piece carefully to show its color, texture, and details as clearly as possible.

For one-of-a-kind pieces, the item shown in the photos is the exact piece you will receive.

For small-batch pieces, the piece you receive will closely resemble the one shown, while carrying its own subtle differences in color, pattern, texture, or inclusion.

Natural stones may also appear slightly different depending on lighting, screen settings, and viewing angle. These natural variations are part of the stone’s character and are not considered defects.

3. What makes Auralite pieces different?
   Auralite pieces are made with carefully selected natural stones, sterling silver, or gold-plated sterling silver, with specific materials listed on each product page.

We work in small batches and design around the stone’s natural tone, texture, and character — creating pieces that feel refined, understated, and easy to return to in everyday life.

4. Is this suitable for gifting?
   Yes — each piece is designed to feel thoughtful, refined, and understated. It can be worn personally or given as a refined, meaningful gift. Each order includes Auralite Atelier branded packaging, designed to feel giftable without excessive decoration.

5. How is each piece packaged?
   Each piece is carefully packed in Auralite Atelier branded packaging, designed to feel refined and suitable for gifting without excessive decoration.

At the moment, we do not offer additional gift wrapping such as ribbons or personalized wrapping.

Orders & Shipping

1. Are you currently accepting orders?
   Yes — all available pieces can be ordered through the website.

2. Where do you ship from?
   Auralite Atelier orders are currently prepared and shipped from China, where our small-batch pieces are made and fulfilled close to the natural stone sourcing process.

This allows us to select stones one by one, work in small quantities, and keep the making process close to the materials themselves.

All orders are carefully prepared and shipped with tracking.

3. Do you ship internationally?
   Yes — we currently ship to selected international regions with tracked delivery.

If your location is not available at checkout, it means we may not currently support delivery to that destination. You are welcome to contact us, and we’ll do our best to check what may be possible.

4. What if my location is not available at checkout?
If your location is not available at checkout, please contact us at hello@auralite-atelier.com.

We may be able to review whether shipping can be arranged for your destination. Availability depends on shipping options, destination requirements, and customs processing, so not every location can be supported.

5. How long does shipping take?
   Orders are processed within 2–5 days after payment is confirmed.

Estimated delivery times vary depending on the destination. Delivery typically takes 5–20 days after shipment, depending on your location, customs processing, and local postal services.

For more details, please see our Shipping & Returns page.

6. Will I receive tracking information?
   Yes — tracking details will be sent once your order is dispatched.

You can also visit Track Your Order for more details.

Returns & Support

1. What if I’m not satisfied with my order?
   If a piece is not quite right for you, please contact us within 14 days of delivery before sending anything back.

Items must be unworn, unused, in their original condition, and returned in their original packaging.

Returns must be approved before being sent back. Once your return request is accepted, we will provide detailed return instructions, including the return address.

2. What if something arrives damaged?
   If something arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging.

We’ll review the issue and do our best to help.

3. Can I contact you before ordering?
   Yes — feel free to reach out before placing an order.

All messages are personally handled, and we usually reply within 24 hours.

4. Do you offer aftercare or repair support?
Yes. We review aftercare and repair requests individually.

Auralite pieces include 90-day complimentary craftsmanship support for approved concerns related to craftsmanship or assembly during normal wear and with appropriate care.

After 90 days, we may still be able to review the piece for a paid repair assessment where repair is possible. Repair availability depends on the condition of the piece, the construction, and access to suitable replacement materials.

Please do not send any item back before receiving written instructions from us.

5. What should I do if something seems wrong when my order arrives?
Please inspect your order when it is delivered.

If an item arrives damaged, defective, or different from what you ordered, contact us within 48 hours where possible. Please include your order number, a brief description of the issue, and clear photos of the piece and its packaging.

We will review the information and let you know the next steps. Please do not send anything back before receiving return instructions from us.

Wearing & Care

1. Can I wear it every day?
   Yes — our pieces are designed for daily wear, with comfort and subtle presence in mind.

To keep your piece in good condition, we recommend removing it before showering, swimming, sleeping, or exercising.

2. Will the metal tarnish or fade?
   Most pieces are made with sterling silver or gold-plated sterling silver. Please check each product page for specific material details.

With proper care, sterling silver and gold-plated sterling silver can maintain their finish well over time. As with all jewelry, contact with water, perfume, sweat, and harsh chemicals may affect the surface finish.

3. How should I care for it?
   Avoid water, perfume, and harsh chemicals. Store it dry and gently wipe after wearing.

When not in use, we recommend keeping your piece in its pouch or box to reduce exposure to moisture and air.

Meaning & Intention

1. Do the stones have specific meanings?
   Different stones have been traditionally associated with certain qualities. For example, rose quartz is often connected with softness and emotional openness.

We see these meanings as gentle references — not something to rely on, but something you can return to.