Shipping & Returns
Shipping
First Order Support
Until June 30, 2026, eligible first orders include free standard shipping where available. No code is needed — eligible free standard shipping will be applied at checkout.
Eligible first-order returns may also receive return shipping support up to US$20.
To be eligible for return shipping support, please contact us within 14 days of delivery before sending anything back. Items must be unused, unworn, in their original condition, and returned in their original packaging.
Return shipping support applies to eligible first-order returns only. Please use a tracked shipping method and keep your shipping receipt. Once the returned item has been received and inspected, we will confirm the refund status and any eligible return shipping support.
This offer applies to standard shipping only and does not include customs duties, taxes, import fees, or other charges set by the destination country or region.
If something unexpected happens, please contact us — we’ll do our best to help.
Orders are carefully prepared and shipped within 2–5 days.
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping times may vary depending on the destination, local postal services, customs processing, and seasonal delays.
Auralite Atelier is not responsible for delays caused by postal services, customs, or incorrect shipping information provided at checkout. If you notice an issue with your shipping address, please contact us as soon as possible.
International orders may be subject to local taxes, duties, customs fees, or import charges depending on the destination. These charges are set by the destination country or region and are the responsibility of the customer.
If your package appears delayed or lost, please contact us and we will do our best to help look into the tracking information with you.
Returns
If you are not satisfied with your purchase, please contact us within 14 days of delivery before sending anything back.
Items must be unused, unworn, in their original condition, and returned in their original packaging.
Because each natural stone may vary in color, pattern, texture, or inclusion, slight natural differences are not considered defects.
Return shipping costs are the responsibility of the customer unless otherwise stated.
Original shipping fees are non-refundable.
Please use a tracked shipping method for returns. Auralite Atelier is not responsible for return packages that are lost in transit.
Once the returned item has been received and inspected, we will notify you regarding the refund status.
For any questions regarding shipping or returns, please contact us.